At its May 26 board meeting, MSD proposed an Emergency Wastewater Rate Assistance Program (EWRAP) for customers who need help paying sewer bills. The program is in response to a proposed rate increase of $2.98 per month on the average MSD bill that, if approved, would take effect August 1, 2020.

Prospect sewer line repair update:

Despite numerous setbacks, including flooding of the repair site on four different occasions, repairs of the two broken sewer lines under Harrods Creek in Prospect are nearing completion.

Crews entered the 42-inch gravity pipe last week to apply a final sealant coating. The testing of this pipe was also performed. The original force main is back in service, along with the new force main that was installed alongside it during this lengthy repair.

Prospect sewer line repair update:

Residents on the Woodlands side of the repair site may have wondered about that long flexible pipe that snaked along the ground for about 1,300-feet. It is the lining for the damaged section of the original force main. Crews have successfully pulled that pipe through to the Ken Carla side. Final connections of this new “sleeve” to the undamaged portion of the original pipe are in process.

Louisville MSD and Louisville Water Company realize that many customers are facing stressful and challenging times right now. The utilities are working together to help customers manage their water and wastewater bills. Today the Louisville MSD board approved an additional $100,000 donation to the Louisville Water Foundation for customer assistance. The Board of Water Works—the governing body for Louisville Water—will consider a similar donation request at its April meeting.

Louisville MSD is taking steps to assist our customers who may be facing financial hardships due to the COVID-19 pandemic. We will waive new late fees until further notice for customers who are having difficulty paying their billing charges incurred during this time. Additionally, during this crisis, Louisville Water will not turn-off water service to customers who fall behind in their payments.

Work on repairs to sewer lines below Harrods Cree

Dozens of our co-workers left their regular jobs in engineering, communications and other departments this week to take up posts as flood pump operators at flood pumping stations along the Ohio River this week. The roster of 43 primary operators and 22 alternates was activated on February 12 to protect the city from flooding due to the rising river.

Bumblebee—the machine boring MSD’s Waterway Protection Tunnel—has reached the halfway mark in her quest to carve a 4-mile path through bedrock eighteen stories under Louisville. Named in honor of Muhammad Ali, the 412-foot long machine is under the area of Franklin and Buchannan streets. Soon, she will turn southeast and head toward the final destination of Lexington Road and Grinstead Drive.

This is a detective story that starts with a suspected smell of cat pee.

MSD’s Industrial Waste Department (IWD) manages various programs intended to safeguard against the exposure of industrial waste to our waterways.

Reports started coming in during the first quarter of 2019 about a strong cat urine smell in the Shelby Park area. The department, fearing possible water contamination, began searching for the source.

“It wasn’t a typical sewer odor, so it came to us,” IWD Programs Manager Mike Moore said.

Our phone system is currently under maintenance. If you have a customer related question or service call, please send a direct message to our Facebook, Twitter, or Instagram accounts. We will respond ASAP and are sorry for the inconvenience!