Louisville MSD and Louisville Water share billing.
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Need help paying your bill?
Beginning January 25, 2021, MSD and Louisville Water Company residential customers in Jefferson County can apply for a one-time credit to help with an unpaid balance on their water and wastewater bill. The Louisville Metro COVID-19 Relief funds are available to customers who have suffered financial hardship because of the pandemic.
To qualify for a credit up to $500, customers must meet the following criteria:
- Live in Jefferson County and have a Louisville Water/MSD residential account
- Have an outstanding balance on their water/wastewater bill that occurred between March 16 and December 31, 2020
- Identify a COVID-19 based financial hardship that resulted in the past-due balance
Customers can apply for the credit at LouisvilleWater.com/MetroReliefPortal or call 502.583.6610 or 502.540.6000. If approved, Louisville Water will apply the funds to the outstanding balance. For customers who still owe money, Louisville Water and MSD’s Drops of Kindness program offers customizable payment plans and direct bill relief through community agencies.
Customer assistance programs
Drops of Kindness
Drops of Kindness is an effort by MSD and Louisville Water to help customers with unpaid bills. Whether you are a resident or business owner, Drops of Kindness offers a customizable approach to manage through difficult times and reduce future financial obligations.
Emergency Wastewater Rate Assistance Program
This program provides a temporary 10 percent discount on MSD wastewater charges for qualified low-income households. Learn more about the Emergency Wastewater Assistance Program.
Senior Citizen Discount
Senior citizens who are age 65 or older and have a gross annual household income of $35,000 or less may request an application for a 30 percent discount on wastewater charges and the EPA surcharge. To apply, please fill out and submit the Senior Citizen Discount application.
Understanding my residential bill
Your bill contains detailed information that is easy to find and easy to understand – with specific breakdowns of your Louisville Water Company and MSD charges.
Click here to view a sample residential bill.
MSD Residential Bill Charges
Wastewater Service Charge – this is a fixed fee for the maintenance and operation of MSD’s five water quality treatment centers, which process and treat wastewater 24/7/365.
Wastewater Volume Charge – this charge is based on water consumption as measured on the Louisville Water Company meter. A volume rate per 1,000 gallons or CON (Consumption) is the unit of measurement.
Stormwater/Drainage Charge – this fee covers Stormwater, Drainage and Flood Protection Services for the benefit of the entire community. The residential charge is based on one ESU (Equivalent Service Unit), which equals 2,500 square feet of impervious surface—areas such as rooftops and driveways that do not allow water to absorb into the ground.