Our Mission, Vision and Core Values


 The innovative regional utility for safe, clean waterways


 Provide quality wastewater, stormwater and flood protection services 

to protect public health and safety through sustainable solutions, 

fiscal stewardship and strategic partnerships


Read our latest Community Impact & Accountability Report


Work in a safe and respectful manner that promotes collaboration, trust, diversity, quality of work and continuous learning.

Customer Service

Achieve a premium level of customer satisfaction by serving our customer promptly in a responsive and respectful manner.

Public Education

Enhance public knowledge of our Mission and responsibilities through open, honest communication with our customers and community stakeholders.


Maintain the highest levels of integrity to ensure the public trust through transparency, financial responsibility and stewardship.


Continually improve the environmental quality of our waterways through collaboration with the community and by maintaining our infrastructure.


Advocate on behalf of our community for public health, safety and protection in accordance with our Mission.

Equity and Justice

We face great challenges locally and nationally as we confront problems caused by the legacy and ongoing manifestations of racism in the United States. At MSD, we believe such great challenges provide great opportunities.

There must be a community-wide dialogue about race that is honest and productive and moves beyond words to actions that make immediate and long-term differences. It requires that we listen with open hearts and minds. Now is the time to speak out in favor of justice.

We must address law enforcement policies and practices that lead to unnecessary injury and death. We must address practices that contribute to racial disparities in educational, health and economic outcomes.

The easiest of those for MSD to directly affect is economic outcomes. We have a long record of taking action there and we are committed to continuing and strengthening that effort. First, our MSD workforce demonstrates a commitment to diversity in hiring. Minorities are well represented at every level in our organization.

MSD also spends millions of dollars each year on capital projects such as our ongoing Waterway Protection Tunnel. We require contractors to meet specific targets for minority representation among subcontractors. In the past five years, we spent more than $157 million buying goods and services from minorities and women and are projected to have created more than 2,000 jobs.

We are continuing to build on that effort. In June of 2020, we implemented new supplier diversity goals for construction-related projects valued at $150,000 or more. We have committed to contract at least 18 percent of those projects with qualified African American vendors.

And we require that large projects leave behind improvements in the community. For example, our Shawnee Basin project led to improvements in Shawnee Park including the basketball courts that host the annual Dirt Bowl tournament, road access and a boat ramp. The Waterway Protection Tunnel will provide space for the Phase 4 western extension of Waterfront Park.

We are committed to continuing these efforts. In early 2020, before the deaths of Breonna Taylor and George Floyd, we hired a director of equity and compliance. She leads our internal dialogue on race within MSD. Our commitment is to arrive at greater understanding and, where appropriate, actions that make a difference. We call upon the rest of our community to recognize this great challenge as an amazing opportunity to move our nation forward.

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