MSD Customer Assistance Programs

Customer Assistance Options

MSD Customer Assistance Programs offer discounts to qualified low-income residents who face difficulty paying their water bills, and to low-income senior citizens. There are also payment management options available through the Drops of Kindness program.

Emergency Wastewater Rate Assistance Program

This program provides a temporary 30 percent discount on MSD wastewater charges for qualified low-income households. Learn more about the Emergency Wastewater Assistance Program.

Senior Citizen Discount

Senior citizens who are age 65 or older and have a gross annual household income of $35,000 or less may apply for a 30 percent discount on wastewater charges and the consent decree surcharge. Learn more about the Senior Discount Program.

Drops of Kindness payment management

Drops of Kindness is an effort by MSD and Louisville Water to help customers with unpaid bills. Whether you are a resident or business owner, Drops of Kindness offers a customizable approach to manage through difficult times and reduce future financial obligations. Learn more about the Drops of Kindness program.