Louisville MSD is taking steps to assist our customers who may be facing financial hardships due to the COVID-19 pandemic. We will waive new late fees until further notice for customers who are having difficulty paying their billing charges incurred during this time. Additionally, during this crisis, Louisville Water will not turn-off water service to customers who fall behind in their payments. These are temporary measures and customers are still responsible for paying their Louisville Water and MSD bill. It is important to contact Louisville Water at 502.583.6610 or MSD at 502.540.6000 if you are having trouble paying your bill.
“We are all in this together. MSD is committed to working with our customers who may be experiencing financial hardships during this crisis by waiving late fees and publicizing our existing rate assistance programs,” states MSD Executive Director Tony Parrott.
Existing customer assistance programs
Louisville MSD offers qualified senior citizens a 30 percent discount on the wastewater portion of the water and sewer bill. We also participate in the Drops of Kindness program that assists customers who need help paying water and sewer bills.
Senior Citizen Discount
Senior citizens who are age 65 or older and have a gross annual household income of $35,000 or less may request an application for a 30 percent discount on wastewater charges and the EPA surcharge. To apply, please fill out and submit the Senior Citizen Discount application. You can find this form online or call our Customer Relations at 502.540.6000.
Drops of Kindness bill assistance
Louisville MSD participates in the Louisville Water Foundation’s Drops of Kindness program that helps customers who have trouble paying their water and sewer bill. Drops of Kindness is funded by donations from MSD, Louisville Water Company, Home Serve USA and individual contributions from anyone who wants to help.
To get help paying your bill, contact one of these administrating agencies:
- In Jefferson County: Association of Community Ministries
- In Oldham County: American Red Cross
- You may call MSD at 502.540.6000 for assistance reaching these agencies
To make a contribution to the Drops of Kindness fund through the Louisville Water Foundation.
