MSD News

Board approves customer payment assistance

March 23, 2020

Louisville MSD and Louisville Water Company realize that many customers are facing stressful and challenging times right now. The utilities are working together to help customers manage their water and wastewater bills. Today the Louisville MSD board approved an additional $100,000 donation to the Louisville Water Foundation for customer assistance. The Board of Water Works—the governing body for Louisville Water—will consider a similar donation request at its April meeting.

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MSD COVID-19 Customer Billing Statement

March 18, 2020

Louisville MSD is taking steps to assist our customers who may be facing financial hardships due to the COVID-19 pandemic. Beginning Monday, March 23 through May 1, 2020, we will waive new late fees for customers who are having difficulty paying their billing charges incurred during this time.

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Harrods Creek on hold as creek levels rise

February 17, 2020

Work on repairs to sewer lines below Harrods Cree

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MSD workers trade in their usual jobs to take on flood protection duties

February 14, 2020

Dozens of our co-workers left their regular jobs in engineering, communications and other departments this week to take up posts as flood pump operators at flood pumping stations along the Ohio River this week. The roster of 43 primary operators and 22 alternates was activated on February 12 to protect the city from flooding due to the rising river.

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Waterway Protection Tunnel passes midway point

February 06, 2020

Bumblebee—the machine boring MSD’s Waterway Protection Tunnel—has reached the halfway mark in her quest to carve a 4-mile path through bedrock eighteen stories under Louisville. Named in honor of Muhammad Ali, the 412-foot long machine is under the area of Franklin and Buchannan streets. Soon, she will turn southeast and head toward the final destination of Lexington Road and Grinstead Drive.

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Teamwork solves Shelby Park odor issue

February 05, 2020

This is a detective story that starts with a suspected smell of cat pee.

MSD’s Industrial Waste Department (IWD) manages various programs intended to safeguard against the exposure of industrial waste to our waterways.

Reports started coming in during the first quarter of 2019 about a strong cat urine smell in the Shelby Park area. The department, fearing possible water contamination, began searching for the source.

“It wasn’t a typical sewer odor, so it came to us,” IWD Programs Manager Mike Moore said.

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January 16, 2020

Our phone system is currently under maintenance. If you have a customer related question or service call, please send a direct message to our Facebook, Twitter, or Instagram accounts. We will respond ASAP and are sorry for the inconvenience!

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Trip into Waterway Protection Tunnel offers fresh look at project

December 17, 2019
Tunnel tour

When Michael Fitzner’s suggestion of “Bumblebee” won the contest in 2018 to name the machine boring MSD’s four-mile long Waterway Protection Tunnel, he was awarded a chance to go into the tunnel with five coworkers. On December 5, Fitzner, with Latoya English, Adonis Henderson, Patrick Meador, Cemal Mitchell and Kayla Sheckell, loaded into a large metal cage and were lowered 220 feet down the working shaft into the tunnel via a crane.

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Condition of broken sewer line under Harrods Creek significantly worse than expected

January 06, 2020

MSD contractors have finally been able to reach the bottom of the 35-feet deep repair shaft next to Harrods Creek in Prospect. Mobile cameras inserted into the pipe revealed the damage is significantly worse than expected. Both pipes under the creek have significant breaks.

The repair project is more comprehensive than initially thought, involving discussions with state and other regulatory agencies, and other utilities. Repair plans are contingent on dialogue with these agencies. MSD customers will continue to have no interruption of their sewer service.

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MSD submits for FEMA grants

January 03, 2020

MSD has submitted two applications to the Federal Emergency Management Agency (FEMA) for Hazard Mitigation Grant Program (HMGP) funding through the Kentucky Emergency Management and Homeland Security Agency (KYEM/HS) as a sub-recipient.

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