Phishing - Identity Theft Alerts

Telephone Phishing

Credit Union Members have been contacted by an unknown party, requesting that the member update financial information and verify the account number and expiration date on their debit/ATM and Credit cards through the use of a toll free automated phone system. Once the toll free number has been dialed, an automated phone system asks for the card number, PIN and expiration date. VolP lines are telephone systems that utilize the internet instead of traditional telephone land lines to deliver communication services. The low cost of VolP lines and relative ease with which they are obtained have led Phishers to quickly adopt this evolving technology to attack consumers on an entirely new level.

Loss Prevention Recommendations

  • Do not respond to any e-mail or phone call that directs you to update your personal information by dialing a phone number. Use only the customer service number on the back of your card to contact and discuss information relative to your identity. The MSD Federal Credit Union will never contact you by phone to obtain your personal financial information.
  • Follow all Loss Prevention Recommendations on the MSD Federal Credit Union "Identity Theft…and how to avoid it" web page.

NCUA Phishing Scam E-Mail

Credit Union members continue to receive phishing e-mails that appear to be sent from NCUA (National Credit Union Administration). The e-mail includes the NCUA logo and is addressed to "Credit Union holder account."

The e-mail states, "Your credit union has joined our Federal Credit Union (FCU) network. For both our and your security, we are asking you to activate an online account on our database. After activation you can login on our system with your SSN and your Credit/Debit Pin number."

The e-mail includes a link to the "FCU" Activation page, and concludes with "National Credit Administration Team apologizes for any inconvenience."

Loss Prevention Recommendations

  • NCUA does not ask credit union members for personal account information. If you have received a fraudulent phishing e-mail purportedly from NCUA, forward the entire e-mail message to
  • Do not open any attachments to the e-mail. It may contain a malicious code(s) that will infect your computer.
  • If you have received this, or a similar hoax, please file a complaint at
  • Follow all Loss Prevention Recommendations on the MSD Federal Credit Union "Identity Theft…and how to avoid it" web page.