Contact MSD at any time 365 days a year
Billing issues are handled 7AM – 7PM Monday – Friday
For all other matters:
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Call 502.540.6000 24 hours a day, 7 days a week
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Use our online portal 24 hours a day, 7 days a week
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Email CustomerRelations@LouisvilleMSD.org [will not accept AOL email] 24 hours a day
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Postal Service Mail- MSD Customer Service
- PO Box 740011
- Louisville KY 40201-7411
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Visit our main office
- Monday – Friday 9AM – 4PM
- 700 W Liberty Street
- Louisville KY 40203
