Pay My Bill

Louisville MSD and Louisville Water share billing.

Click here for your payment options.

Understanding my residential bill

Your bill contains detailed information that is easy to find and easy to understand – with specific breakdowns of your Louisville Water Company and MSD charges.

Click here to view a sample residential bill.

 

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MSD Residential Bill Charges

EPA Consent Decree Surcharge – this charge is to help cover federally mandated improvements and new infrastructure, which will allow MSD to capture and treat the combined sewer overflow volume in a typical rainfall year and eliminate sewer overflows in the separate sanitary system.

Wastewater Service Charge – this is a fixed fee for the maintenance and operation of MSD’s five water quality treatment centers, which process and treat wastewater 24/7/365.

Wastewater Volume Charge – this charge is based on water consumption as measured on the Louisville Water Company meter. A volume rate per 1,000 gallons or CON (Consumption) is the unit of measurement.

Stormwater/Drainage Charge – this fee covers Stormwater, Drainage and Flood Protection Services for the benefit of the entire community. The residential charge is based on one ESU (Equivalent Service Unit), which equals 2,500 square feet of impervious surface—areas such as rooftops and driveways that do not allow water to absorb into the ground.

 

Customer assistance programs

Louisville MSD offers two programs for those needing assistance with paying their sewer bill.

Senior citizens who are age 65 or older and have a gross annual household income of $35,000 or less may request an application for a 30 percent discount on wastewater charges and the EPA surcharge. To apply, please fill out and submit the Senior Citizen Discount application.

Louisville MSD's Customer Assistance Program works with community agencies to help customers who have trouble paying their water and sewer bill.  The Assistance Program is funded by generous donations from Louisville Water Foundation, Louisville Water Company, MSD and Home Serve USA.

Two organizations administer the program in Jefferson County and Crestwood in Oldham County. Customers must pay off their full balance and can generally receive up to $100 in voucher credit towards their bill. The organizations who administer the program often find matching funds from other sources when delinquent balances are over the $100 threshold. 

If you need assistance, please contact one of the below organizations based on where you live: