Louisville MSD and Louisville Water share billing.
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Understanding my residential bill
Your bill contains detailed information that is easy to find and easy to understand – with specific breakdowns of your Louisville Water Company and MSD charges.
Click here to view a sample residential bill.
MSD Residential Bill Charges
EPA Consent Decree Surcharge – this charge is to help cover federally mandated improvements and new infrastructure, which will allow MSD to capture and treat the combined sewer overflow volume in a typical rainfall year and eliminate sewer overflows in the separate sanitary system.
Wastewater Service Charge – this is a fixed fee for the maintenance and operation of MSD’s five water quality treatment centers, which process and treat wastewater 24/7/365.
Wastewater Volume Charge – this charge is based on water consumption as measured on the Louisville Water Company meter. A volume rate per 1,000 gallons or CON (Consumption) is the unit of measurement.
Stormwater/Drainage Charge – this fee covers Stormwater, Drainage and Flood Protection Services for the benefit of the entire community. The residential charge is based on one ESU (Equivalent Service Unit), which equals 2,500 square feet of impervious surface—areas such as rooftops and driveways that do not allow water to absorb into the ground.
Need help paying your bill?
Louisville MSD offers a 30 percent discount to qualified senior citizens and a 10 percent discount to qualified low-income households on the wastewater portion of the water and sewer bill. We also participate in the Drops of Kindness program that assists customers who need help paying water and sewer bills. See details of each program below.
Customer assistance programs
Emergency Wastewater Rate Assistance Program
This program provides a temporary 10 percent discount on MSD wastewater charges for qualified low-income households. Learn more about the Emergency Wastewater Assistance Program.
Senior Citizen Discount
Senior citizens who are age 65 or older and have a gross annual household income of $35,000 or less may request an application for a 30 percent discount on wastewater charges and the EPA surcharge. To apply, please fill out and submit the Senior Citizen Discount application.
Drops of Kindness bill assistance
Louisville MSD participates in the Louisville Water Foundation’s Drops of Kindness program that helps customers who have trouble paying their water and sewer bill. Drops of Kindness is funded by donations from MSD, Louisville Water Company, Home Serve USA and individual contributions from anyone who wants to help.
To get help paying your bill, contact one of these administrating agencies:
To make a contribution to the Drops of Kindness fund through the Louisville Water Foundation, click here.
COVID-19 Billing Statement
Louisville MSD is taking steps to assist our customers who may be facing financial hardships due to the COVID-19 pandemic. We are temporarily waiving new late fees for customers who are having difficulty paying their billing charges incurred during this time. Additionally, during this crisis, Louisville Water will not turn-off water service to customers who fall behind in their payments. These are temporary measures and customers are still responsible for paying their Louisville Water and MSD bill. It is important to contact Louisville Water at 502.583.6610 or MSD at 502.540.6000 if you are having trouble paying your bill.
“We are all in this together. MSD is committed to working with our customers who may be experiencing financial hardships during this crisis by waiving late fees and publicizing our existing rate assistance programs,” states MSD Executive Director Tony Parrott.