MSD News

Customer Relations Offers Vital Point of Contact in Times of Crisis

March 01, 2018
Barbara Roberson

In 25 years – through everything from flooded basements to a flooded city – Barbara Roberson has seen it all. Or at least, she’s heard about it. As an MSD Customer Relations Specialist, Roberson is often the first point of contact for customers in crisis, who call MSD with issues ranging from drainage problems to flooded basements.

“The Customer Relations department is vital because as the first point of contact, customers expect us to be the resource to resolve their problems,” she said.

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Flooding Leaves 'Trash Island' at Beargrass Flood Pumping Station

March 01, 2018
Trash Island

"Trash Island."

At Beargrass Flood Pumping Station, it's the collection of detritus that has gathered in the aftermath of the area's flooding: tires, coolers, empty two-liter bottles, a door, even a Valentine Day's balloon. The decision was made to leave the large amount of trash at the pump station until floodwaters recede because the debris ultimately began to function as an additional filter for the mechanical components of the station. The “trash island” eventually will have to be removed by a crane.

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Cleaning Up and Rebuilding After Flooding

February 27, 2018

Safely cleaning up after a flood

Take photographs of the damage before cleanup. Residents are encouraged to begin cleanup as soon as possible, floodplain permits are not required before cleanup begins.

Flood cleanup safety tips:

Before entering your home, check for damaged power lines, gas lines, foundation cracks and

other exterior damage. It may be too dangerous to enter the home.

If you smell natural gas or propane, or hear a hissing noise, leave immediately and contact the fire department

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Clifton CSO Construction Site Floods During Weekend

February 26, 2018

The construction site for the Clifton Combined Sewer Overflow basin flooded over the weekend, an occurrence that MSD expected because the basin is on the river side of the flood protection system. The design of the basin will be such that, when completed, it will still function under these conditions.

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Pond Creek Station Pumps Millions of Gallons of Water Per Minute as Flooding Continues

February 24, 2018
Pond Creek

As the Ohio River’s banks continue to swell, MSD is hard at work to keep Louisville safe and clean. This effort is clear to see on days like today as the Ohio River floods its banks, particularly at major facilities like MSD’s Pond Creek Pumping Station.

Charged with flood protection for the city, the MSD system includes 29 miles of floodwall and earthen levee, 16 flood pumping stations, nearly 150 floodgates and 80 floodwall closures.

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Stay Safe During Flooding

February 23, 2018

As heavy rain continues in the Louisville area, it’s important that people take precautions to stay safe. The National Weather Service (NWS) reports that each year, more deaths occur due to flooding than from any other thunderstorm-related hazard. Here are some key safety tips to keep in mind during wet weather.


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Flood Response Updates - Feb. 26

February 23, 2018

For the latest updates, follow MSD on Twitter at @LouisvilleMSD.

Customers can report to MSD any roadway flooding issues or sewer backups into homes 24/7/365: 502-587-0603 and

Flood Response Update - Feb. 26, 1 pm

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MSD Rolls Out Online Job Portal

January 26, 2018

MSD has unveiled an online job portal to help connect local workers with contract holders. launched January 24, during MSD’s “Can You Dig It?” outreach session with potential contractors, engineers, and goods and services providers.

“ is a portal for contractors to upload their job opportunities,” said MSD Procurement Manager Sharise Horne. “It is also a portal for individuals, area workforce development agencies and community organizations to upload resumes for view by MSD JobLink registered contractors.”

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Waterway Protection Tunnel An Innovative Solution

January 26, 2018
Ground breaking

The January 10 groundbreaking to the Waterway Protection Tunnel at 200 North 12th Street brought city officials and local stakeholders together to kick off a massive and innovative undertaking that will help maintain safe, clean waterways for Louisville and Jefferson County. The $200 million, 2.5-mile tunnel will be 18 stories underground and able to store up to 37 million gallons of combined rainwater and sewage. It is scheduled to be completed by December 31, 2020.

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