For billing issues, MSD Customer Relations hours are 7 a.m.-7 p.m. For emergency calls, MSD is available 24/7/365.
Phone: 502.540.6000
Email: CustomerRelations@LouisvilleMSD.org
Submit a service request through MSD’s Customer Service Online Portal
Mail: MSD – Customer Service
PO Box 740011
Louisville, KY 40201-7411
Visit Our Main Office:
9 AM – 4:00 PM, M – F
700 W Liberty Street
Louisville, KY 40203
