Report a Problem

Reporting a problem is no problem. MSD is available 24/7/365.

For emergencies call the number below.

Phone:          502.540.6000

Report a problem online through MSD's Customer Service Online Portal

Email:  Do not use an AOL email account. It will not work with the MSD email system.

Mail:              MSD – Customer Service

                      PO Box 740011

                      Louisville, KY 40201-7411